Service | TK Home Solutions UK - TK Home Solutions Stairlifts UK

Stairlifts play an important role in your home. Having them run smoothly and efficiently is essential. Like any other piece of machinery with multiple parts, your stairlift might breakdown once in a while. If this happens, you need a reliable and reputable stairlift service company that will get the equipment working properly again in the shortest time possible, TK Home Solutions can help.

We are highly experienced in designing and manufacturing stairlifts, not only that, we also offer stairlift maintenance services and repairs. With our help, we can keep your stairlift working and look as good as new.

Below is some of what you can expect from our service.

Regular servicing by certified engineers

One way to get your stairlift functioning longer without breaking down is by having it regularly serviced by qualified engineers.

At TK Home Solutions, we have experienced engineers who are certified to carry out these checks. With our help, we can help you keep the service and maintenance of your stairlift up to date.

Our engineers are qualified to work with various types of stairlifts, which include straight and curved stairlifts. They are well trained and experienced and can work on most types and brands of stairlifts.

Offering stairlift servicing across the UK

Being a reliable maintenance and service provider for stairlifts requires proper preparation. We not only have plenty of well-trained and experienced engineers but, we have also stocked thousands of parts and components in our warehouses and we are ready for virtually any situation and maintenance that might be required.

We have been offering maintenance services for stairlifts in the UK for a number of years. We understand how important stairlifts are and so we make sure our technicians attend to you in record time to restore your stairlift to full working order.

We recommend the maintenance of your stairlift be done once every 12 months to ensure it functions properly and any worn-out parts are replaced before they can damage the system.

Excellent 24/7 Customer support

You can never tell when your stairlift is going to fail. Having a reliable team that you can call at any time of the day or night goes a long way to reduce your worry and guarantee that you will have the stairlift functioning in no time.

At TK Home Solutions, our team of engineers is available round the clock. Our customer support team can be reached at any time and we can respond to any emergencies immediately. We put great value in being able to provide you with an excellent and timely stairlift repair service.

With thousands of successful installations, we have always excelled at providing excellent customer support. Our unrivalled stairlift repair services mean that you not only enjoy repairs from another repair service but from one of the most reputable German engineering company in the world. With us you are assured of the best quality and results.

Get in touch

Skilled and experienced engineers on call

No one is better suited to keep your stairlift working than us. With over 60 years of experience in engineering and design and one of the most reputable names in mobility solutions TK Home Solutions is well equipped with tools and human resource to tackle any challenges that your stairlift might be facing. Whether your stairlift has broken down, requires maintenance or some simple trouble-shooting, our team of skilled engineers is at hand to promptly assist you.

Record turn-around

Your stairlift shouldn’t stay grounded longer than is necessary. We know the crucial role it plays in your life and our teams work round the clock to iron out any issues plaguing your stairlift in the shortest time possible.

As well stairlift repairs we also offer a range of stairlifts and domestic lifts installed by trained engineers.

Service Packages

Every stairlift installation includes an initial service lasting for 2 years. Upon the expiration of this period, customers have the option to extend coverage by selecting from one of the service packages listed below. For those interested in a Lifetime Warranty, selecting one of our lifetime service packages ensures continued access to full comprehensive resources. We provide various service packages each offering distinct benefits.

Standard Service Packages

Each of our standard service packages feature a 12-month contract and include full annual maintenance. Standard packages can be taken out as and when desired, no continuation is required. Further benefits and details are below.

Eco
Comfort
Deluxe

Eco

24h response time (from initial call to attendance)
Check of mechanical parts including safety critical parts
Check of electronics including safety critical functions
Lubrication and cleaning
Complete functional and safety check

From 0.70p per day

Comfort

12h response time (from initial call to attendance)
Check of mechanical parts including safety critical parts
Check of electronics including safety critical functions
Lubrication and cleaning
Complete functional and safety check
Exchange of drive batteries (up to 2 years)
Technical phone assistance
25% spare parts discount
25% limited parts discount (roller bearings, driver batteries)
25% hourly rate discount
25% travel time discount

From 0.82p per day

Deluxe

8h response time (from initial call to attendance)
Check of mechanical parts including safety critical parts
Check of electronics including safety critical functions
Lubrication and cleaning
Complete functional and safety check
Exchange of drive batteries (up to 2 years)
Technical phone assistance
Free upholstery change
Exchange of drive battery (when necessary)
Free de-installation
Free return/disposal of the lift system
50% spare parts discount
50% limited parts discount (roller bearings, driver batteries)
50% hourly rate discount
50% travel time discount

From £1.41p per day

_{Please note this is applicable to all stairlifts and home lifts installed less than 8 years ago and in good condition.}

_{Reconditioned stairlifts come with a standard 6-month service contract.}

To download a PDF copy of the standard warranty service package click here.

Lifetime Service Packages

Each of our lifetime service packages include a 12-month rolling contract which has to be renewed annually to ensure the Lifetime Warranty remains effective. Each package also includes full annual maintenance. Further benefits and details are below.

Eco Life
Comfort Life
Deluxe Life

Eco Life

24h response time (from initial call to attendance)
Check of mechanical parts including safety critical parts
Check of electronics including safety critical functions
Lubrication and cleaning
Complete functional and safety check
Exchange of drive batteries (up to 5 years)
100% spare parts discount

From £0.79p per day

Comfort Life

12h response time (from initial call to attendance)
Check of mechanical parts including safety critical parts
Check of electronics including safety critical functions
Lubrication and cleaning
Complete functional and safety check
Exchange of drive batteries (up to 5 years)
Technical phone assistance
100% spare parts discount
50% limited parts discount (roller bearings, driver batteries)
50% hourly rate discount
50% travel time discount

From £1.10p per day

Deluxe Life

8h response time (from initial call to attendance)
Check of mechanical parts including safety critical parts
Check of electronics including safety critical functions
Lubrication and cleaning
Complete functional and safety check
Exchange of drive batteries (up to 5 years)
Technical phone assistance
100% spare parts discount
Free upholstery change
Exchange of drive battery (when necessary)
Free de-installation
Free return/disposal of the lift system
100% limited parts discount (roller bearings, driver batteries)
100% hourly rate discount
100% travel time discount

From £1.67p per day

To download a PDF copy of the lifetime warranty service package click here.

Please see our terms and conditions for full details on lifetime warranty.

Lifetime warranty is only valid subject to annual servicing of your stairlift by an TKE engineer. Missing a service invalidates the lifetime warranty.
TKE offers annual service contracts. Our service team will be in touch to discuss service contract packages after your installation.

It doesn't matter if you don't have a service package with us

We can still help. Regardless of whether you have a warranty or service package with us or not, we are always on hand and ready to assist you if you need a stairlift repair service. This will give you peace of mind that we can get to you quickly and return your stairlift to good working order. To arrange a repair from our qualified stairlift engineers, simply contact us and the team will be happy to assist and advise further.

Need more information? We'll call you, for free!

^{_{If you would like to find out more about our service, please contact us by completing the below form and one of our experienced advisors will be happy to help. You can also call us direct on 0800 953 9700.}}

Stairlift repairs